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Help Center

Get answers to your questions about our gaming marketplace

General Help

Disrupt Gaming is a marketplace platform that connects gaming machine providers with venues. We help venues find the best providers through a competitive bidding system, while giving providers access to new venue opportunities. Our platform streamlines the entire process from venue listing to contract agreement.

Getting started is simple:

  1. Create an account by clicking "Sign Up" in the top right corner
  2. Choose your account type (Venue Owner or Provider)
  3. Complete your profile with all required information
  4. For venues: Create your venue listing
  5. For providers: Browse available venues and submit bids

Our user-friendly interface will guide you through each step of the process.

Yes, we take data security very seriously. All sensitive information is encrypted, and we use industry-standard security protocols to protect your data. While venue listings are visible to verified providers, detailed financial information is only shown to providers who have been approved to access the platform. For more information, please review our Privacy Policy.

We offer several membership plans:

  • Venue Starter (Free): List one venue, receive unlimited bids, basic analytics, email notifications
  • Venue Pro (£29/month): Up to 5 venue listings, featured placement, advanced bid analytics, priority support
  • Provider Plan (£49/month): Unlimited bid submissions, provider profile verification, market analytics dashboard, early access to new listings

There are no hidden fees or commissions on successful partnerships formed through our platform.

For Venue Owners

To list your venue:

  1. Sign in to your venue owner account
  2. Navigate to your dashboard
  3. Click on "Add New Venue"
  4. Complete the venue profile including location, license type, machine count, and revenue data
  5. Add photos of your venue (optional but recommended)
  6. Set your contract end date and any specific requirements
  7. Click "Publish Listing"

Your venue will then be visible to verified providers who can submit bids.

To create an effective venue listing that attracts quality bids, include:

  • Accurate venue name and complete address
  • Venue type and license category
  • Current number of machines and space for additional units
  • Historical revenue data (last year's performance is required)
  • Current contract end date
  • Photos of your venue, especially the gaming area
  • Operating hours and customer demographics
  • Any specific requirements or preferences for machines

The more complete your listing, the more competitive bids you'll receive from providers.

When providers submit bids for your venue, you'll receive notifications. To review and accept bids:

  1. Log in to your dashboard
  2. Navigate to the "Bids" section
  3. Review all active bids, comparing sign-up bonuses, revenue share percentages, and provider messages
  4. Click on a provider's name to view their profile and verification status
  5. Use the messaging feature to ask questions or negotiate terms
  6. When you're ready, click "Accept Bid" on your chosen offer

After accepting a bid, both parties will receive confirmation, and you can proceed with finalizing the agreement.

After accepting a bid, the following steps occur:

  1. Both you and the provider receive confirmation emails
  2. The provider will contact you directly to arrange a meeting or call
  3. You'll work together to finalize the contract details
  4. Once terms are agreed, physical contracts are signed outside the platform
  5. The provider coordinates machine installation with you
  6. Your venue listing is marked as "Contract Secured" but remains in your dashboard for future reference

Our platform facilitates the connection, but the final contract details and implementation are managed directly between you and the provider.

For Providers

Our verification process ensures that only legitimate gaming machine providers can access the marketplace:

  1. Create a provider account and complete your profile
  2. Submit required documentation including:
    • Business registration documents
    • Gaming license information
    • Proof of insurance
    • Machine certification documents
  3. Our team reviews your application (typically within 1-2 business days)
  4. You may be contacted for additional information if needed
  5. Once approved, your profile receives a "Verified Provider" badge
  6. You gain full access to browse venues and submit bids

This verification process protects venues and maintains the quality of our marketplace.

To submit a bid for a venue:

  1. Browse the marketplace to find suitable venues
  2. Click on a venue to view its full details
  3. Click the "Place Bid" button
  4. Enter your bid details:
    • Sign-up bonus amount
    • Revenue share percentage
    • Personal message to the venue owner
  5. Review your bid summary
  6. Click "Submit Bid"

Your bid will be sent to the venue owner for consideration. You can track all your submitted bids from your provider dashboard.

A compelling bid message can significantly increase your chances of winning a venue. Include the following elements:

  • Brief introduction about your company and experience
  • Explanation of why you're interested in this specific venue
  • Details about your machine quality and variety
  • Your maintenance schedule and response times for issues
  • Additional benefits beyond the sign-up bonus and revenue share
  • Success stories with similar venues
  • Contact information for questions

Keep your message professional, specific to the venue, and focused on the value you'll provide beyond just financial terms.

When a venue owner accepts your bid, you'll be notified through multiple channels:

  • Email notification sent to your registered email address
  • In-app notification in your dashboard
  • The bid status in your "Active Bids" section will change to "Accepted"
  • You'll receive the venue owner's contact information

After acceptance, it's your responsibility to contact the venue owner directly to finalize contract details and arrange machine installation. The platform provides messaging functionality to help with initial communications.

Using the Marketplace

The marketplace is designed to be intuitive and easy to navigate:

  • Quick Filters: Use the filter pills at the top to quickly find venues by type (High Revenue, Ending Soon, etc.)
  • Advanced Filters: Use the advanced filter section to narrow results by license type, minimum machines, revenue thresholds, and contract end dates
  • Search: Use the search bar to find venues by name or location
  • Sorting: Sort the venue list by name, revenue, contract end date, or machine count
  • Venue Details: Click on any venue row to view complete details and place a bid
  • Status Indicators: Look for badges like "Hot" for urgent opportunities with contracts ending soon

The table view provides key information at a glance, while the detailed view gives you all the data needed to make informed bidding decisions.

The bidding process follows these steps:

  1. Venue owners create detailed listings of their locations
  2. Verified providers browse available venues and select opportunities
  3. Providers submit bids including:
    • Sign-up bonus (one-time payment)
    • Revenue share percentage
    • Message explaining additional benefits
  4. Venue owners review all bids through their dashboard
  5. Venue owners can message providers to clarify details
  6. Venue owners accept the most attractive bid
  7. Both parties are notified and contact details are shared
  8. The final contract is negotiated directly between both parties

This transparent process creates competition that benefits venues while giving providers clear opportunities to expand their business.

Venues in the marketplace can have various status indicators:

  • Hot: Venues with contracts ending within 14 days, requiring urgent attention
  • Urgent: Contracts ending very soon, typically within days
  • Soon: Contracts ending within 1-2 months
  • Available: Standard listings open for bids
  • Featured: Premium listings highlighted in the marketplace
  • New: Recently added venues (within the last 7 days)
  • Under Review: Venues receiving bids and actively evaluating offers
  • Contract Secured: Venues that have accepted a bid and are no longer available

These status indicators help providers identify opportunities that match their timeline and business goals.

The revenue data displayed in venue listings represents actual machine performance from the previous year. Venue owners are required to provide accurate historical revenue data when creating listings. This gives providers a reliable indicator of potential earnings based on past performance.

We employ several measures to ensure data accuracy:

  • Venues must verify their ownership before listing
  • We may request supporting documentation for venues reporting high revenue
  • Our terms of service prohibit false reporting
  • The review system allows providers to flag inaccurate information

While we make every effort to ensure accuracy, providers should conduct their own due diligence during the contract negotiation phase. The platform facilitates initial connections, but final agreements are made directly between the parties.

Account Management

To update your account information:

  1. Log in to your account
  2. Click on your profile icon in the top right corner
  3. Select "Account Settings" from the dropdown menu
  4. Edit your profile information, contact details, or company information
  5. Click "Save Changes" to update your profile

Most account details can be updated at any time. However, some critical information (like account type) may require contacting support for changes.

To change your password:

  1. Log in to your account
  2. Click on your profile icon in the top right corner
  3. Select "Account Settings" from the dropdown menu
  4. Click on the "Security" tab
  5. Enter your current password
  6. Enter your new password twice to confirm
  7. Click "Update Password"

If you've forgotten your password, use the "Forgot Password" link on the login page to reset it. A password reset link will be sent to your registered email address.

To change your subscription plan:

  1. Log in to your account
  2. Click on your profile icon in the top right corner
  3. Select "Billing & Subscription" from the dropdown menu
  4. View your current plan and available options
  5. Click "Upgrade" next to your desired plan
  6. Follow the prompts to complete payment for the new plan

If you're upgrading, the new features will be available immediately. If you're downgrading, the change will take effect at the end of your current billing cycle. You can cancel your subscription at any time, and your account will remain active until the end of the paid period.

If you wish to delete your account:

  1. Log in to your account
  2. Click on your profile icon in the top right corner
  3. Select "Account Settings" from the dropdown menu
  4. Scroll to the bottom and click "Delete Account"
  5. Follow the confirmation steps to verify your decision

Please note:

  • Account deletion is permanent and cannot be undone
  • All your personal data will be removed according to our privacy policy
  • Any active listings or bids will be withdrawn
  • If you have an active subscription, you may need to cancel it first
  • If you have active contracts in progress, we recommend resolving these before deletion

If you're experiencing issues with the platform, we encourage you to contact our support team before deleting your account. We may be able to address your concerns and improve your experience.